International Sales & Shipping Policies

We are pleased to be able to sell and ship our products worldwide. For most countries we ship directly via EMS. For certain countries we use FedEx or UPS.

Canada has import restrictions on certain products we sell. We ask our Canadian customers to check their own import regulations prior to ordering from Rocksteadshop.jp.

Our Shipping Department is closed on the weekends (Saturday, Sunday) and on all National Holidays of Japan, so any orders placed during the weekend or on a National Holiday of Japan will ship within the next two business days.

If you have specific shipping needs please CONTACT US prior to placing your order.

International Shipping Policy

  • Customer is responsible for all fees and taxes.
  • Customer is responsible for knowing their own laws and assumes all risks for the value of the package as well as our shipping costs, should it be confiscated at customs.
  • All return and replacement shipping costs must be paid by the customer.
  • If package is found to be undeliverable, customer is responsible for the return shipping cost (which can be higher than original shipping).
  • If package get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund.

We will insure packages and file claims where applicable