International Sales & Shipping Policies

We are pleased to be able to sell and ship our products worldwide. For most countries we ship directly via EMS. For certain countries we use FedEx, UPS, DHL.

Canada has import restrictions on certain products we sell. We ask our Canadian customers to check their own import regulations prior to ordering from Rocksteadshop.jp.

We are not able to deliver to China Mainland, N.Korea and India. We kindly ask for your understanding.
Please ask us about delivery to Russia before paying.

Our Shipping Department is closed on the weekends (Saturday, Sunday) and on all National Holidays of Japan, so any orders placed during the weekend or on a National Holiday of Japan will ship within the next two business days.

If you have specific shipping needs please CONTACT US prior to placing your order.

International Shipping Policy

  • Customer is responsible for all fees and taxes.
  • Customer is responsible for knowing their own laws and assumes all risks for the value of the package as well as our shipping costs, should it be confiscated at customs.
  • All return and replacement shipping costs must be paid by the customer.
  • If package is found to be undeliverable, customer is responsible for the return shipping cost (which can be higher than original shipping).
  • If package get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund.

Our office will be closed from Friday, July 30th to Thursday, August 12th due to the Obon week vacations.
Normal business operations will resume on Friday, August 13th.
We will review all inquiries received during this period upon resumption of normal business hours.

We apologize in advance for the inconvenience and thank you in advance for your understanding.

Gift Wrapping and Message Card

For your loved ones, you can add Gift Wrapping that features beautiful Japanese-inspired designs and a Message Card.

Payment

If you pay with Credit Card directly (not through Paypal)

  • Your shipping address and billing address must be the same.
  • If your shipping address and billing address are different, we can not ship to your shipping address because fraudulent acts committed using this matter are often reported and we're responsible for protecting our customers from such crime.
  • If you need to send your order to the shipping address different from the billing one, we recommend you to choose the payment through Paypal with your Credit Card.
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