Frequently asked questions | FAQ

We ship from Japan worldwide. Your order will be shipped directly from our office in Tokyo, Japan, using EMS or DHL Express.

We are not able to deliver to China Mainland, N.Korea and India. We kindly ask for your understanding. Please ask us about delivery to Russia before paying.

We try to keep most items available for immediate shipment, and we can usually ship your order on the same day that it is placed or on the following day. However, if we cannot ship your order within a few days, we will promptly notify you about the expected shipping date of your order.

When your order has been dispatched, we'll send you an e-mail notification containing a tracking number that you can simply use to trace your parcel at the EMS Trace website or the DHL Trace website.

EMS Trace website or the DHL Trace website.

Sorry, you need to contact us if you would like to cancel or edit your order. Please contact us at info@jtc-international.com as quickly as possible.

We accept returns or replacements if the item is defected or damaged during shipping. Please contact us once you notice any damage or defect before you use the item.

Please contact us with providing your order number and the discount/promo code.

No problem at all. Everything is beautifully packaged so it will look all present-y and special.

We usually reply to your e-mail messages and process your order transactions immediately after receiving them. Therefore, if you have not received an order confirmation or reply to your e-mail, it may be possible that our e-mail was accidentally diverted into your “Spam Mail” box and make sure the e-mail address you entered was correct and is active.

We realize it’s hard for you to find the best knife to suite your need from our wide selections. Here are the ideas and suggestion to assist you chose your best knife quickly:

If you have a specific knife preference

By Blade Type – Fixed knives or Folding Knives if you have the preferred blade type

https://rocksteadshop.jp/fixed-knives/ or

https://rocksteadshop.jp/folding-knives/

Most popular knives, if you want to be in trend

https://rocksteadshop.jp/

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Notification will be sent as soon as this item becomes available!