International Sales & Shipping Policies

We are pleased to be able to sell and ship our products worldwide. For most countries we ship directly via EMS. For certain countries we use FedEx, UPS, DHL.

Canada has import restrictions on certain products we sell. We ask our Canadian customers to check their own import regulations prior to ordering from Rocksteadshop.jp.

We are not able to deliver to China Mainland, N.Korea, Russia and India. We kindly ask for your understanding.

Our Shipping Department is closed on the weekends (Saturday, Sunday) and on all National Holidays of Japan, so any orders placed during the weekend or on a National Holiday of Japan will ship within the next two business days.

If you have specific shipping needs please CONTACT US prior to placing your order.

International Shipping Policy

  • Customer is responsible for all fees and taxes.
  • Customer is responsible for knowing their own laws and assumes all risks for the value of the package as well as our shipping costs, should it be confiscated at customs.
  • All return and replacement shipping costs must be paid by the customer.
  • If package is found to be undeliverable, customer is responsible for the return shipping cost (which can be higher than original shipping).
  • If package get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund.

Information for Taiwanese customers

Our shipper DHL is asking to inform your mobile telephone number and also you need to download EZWay application to fill in your information. You should register the name and mobile phone number before the package come to your country.

Download EZWay: APP hyperlink, QR code and clip-Customs administration

This application is running by the Taiwan’s government to check the right import tax charge if they applicable.

Real Name Authentication information can be found here

Information for UK customers

UK Age Verified Delivery for knives from 6th April 2022. The United Kingdom has recently implemented new knives import laws, making it impossible for most shipping companies to send to the country. Until a delivery solution is discovered, we will not ship to the United Kingdom.

Gift Wrapping and Message Card

For your loved ones, you can add Gift Wrapping that features beautiful Japanese-inspired designs and a Message Card.

Payment

All prices are in United States dollars.

If you pay with Credit Card directly (not through Paypal)

  • Your shipping address and billing address must be the same.
  • If your shipping address and billing address are different, we can not ship to your shipping address because fraudulent acts committed using this matter are often reported and we're responsible for protecting our customers from such crime.
  • If you need to send your order to the shipping address different from the billing one, we recommend you to choose the payment through Paypal with your Credit Card.
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